Customized Programs Coordinator

The Customized Programs Coordinator will support the Associate Director and Customized Programs Manager in the implementation of customized and faculty-led programs. The Customized Programs Coordinator will serve as the primary student advisor for UNC Charlotte’s faculty-led programs and will assist with office-wide events and initiatives. This position reports to the Associate Director of the Office of Education Abroad (EA).

Essential Job Duties

• Serve as the primary advisor and contact for students interested in UNC Charlotte’s faculty-led study abroad programs
• Communicate EA and University policies and procedures to faculty and students, explaining how these apply to EA programming needs and intended outcomes
• Assist Associate Director and Customized Programs Manager with the development, promotion, and administration/implementation of UNC Charlotte’s growing portfolio of customized and faculty-led programs
• Work collaboratively with Office of Education Abroad (EA) team members to support and advance awareness of education abroad opportunities at UNC Charlotte
• Collaborate with other EA team members to ensure data management processes throughout EA are consistently aligned
• Assist EA team members in facilitation of other campus presentations on education abroad
• Administer application, enrollment, and pre-departure processes and materials for faculty-led programs, problem-solving as necessary while doing so
• Employ Terra Dotta Software (TDS) for Study Abroad and other information technologies and be able to ensure the accuracy and integrity of the data, analyze collected data to monitor program trends and outcomes, and to make program improvements when needed.
• Plan and administer pre-departure orientations and communicate pre-departure information to students on faculty-led programs
• Complete course registration in Banner for students on faculty-led freestanding programs
• Develop cost estimate materials for faculty-led programs
• Send and monitor evaluations for faculty-led programs
• Assist with grade reporting for faculty-led programs
• Provide courteous and timely customer service to students, parents, faculty, and staff, including providing recommendations for problem-solving and maintaining productive and collaborative relationships with EA clients
• Manage communications to students interested in or participating in customized programs through the advising, pre-departure, while abroad, and returnee phases
• Oversee development of customized and faculty-led program websites and online application processes
• Support development and maintenance of the EA website
• Assist faculty with information sessions on faculty-led programs
• Manage development of online brochures and printed promotional materials for all faculty-led programs
• Contribute to development and management of technical processes for faculty, students, and programs within the TDS software
• Collaborate with the Education Abroad Advisor and EA team in marketing & outreach efforts and event planning
• Train and supervise some of EA’s student employees, including student ambassadors and work-study students
• Other duties as assigned

Minimum Education/Experience

Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Preferred Experience, Skills, Training/Education

• Excellent attention to detail and project management skills/the ability to balance multiple competing priorities at once
• Experience in a professional office setting
• Experience working in a study abroad office or higher education context
• Experience living, working, or studying abroad
• Strong written and oral communication skills; proofreading, editing, writing for the web, ability to concisely communicate complex processes
• Comfortable using the standard suite of office productivity software, including MS Office and Google Suite
• Comfortable with presenting to large audiences. Strong customer service skills. Familiarity with data management systems