Assistant Director for Education Abroad

The Assistant Director for Education Abroad assists the Director and Associate Director in the oversight of daily operations in the Office of Education Abroad, exchange and affiliate program student advising, new exchange, affiliate, and hybrid program development and implementation, updating and implementing pre-departure and re-entry orientations for students, contributing to the unit’s risk management, expanding the number and variety of students participating in study abroad opportunities, campus outreach and training.

Summary of Position Responsibilities:

• Serve as the advising manager for all education abroad programs, research, and remain well informed about the many program opportunities available to our students, including study abroad, internship, work, and volunteer options; work closely with and maintain appropriate relationships with faculty and academic advisers; and collaborate with the Director of the office in developing and implementing new programs.
• Meet with academic departments and advising units to conduct annual program review and evaluation.
• Oversee planning and implementation of pre-departure orientation, re-entry and scholarship programs. Organize the bi-annual Education Abroad Fairs, the annual Photo Contest, and other promotional and informational events.
• Administer the application and registration procedures for designated exchange programs and non-UNC Charlotte programs.
• Maintain and develop web-based information and material associated with study abroad programs such as the office website and social media platforms, database systems maintenance, and creating recruitment and advising literature for designated programs.
• Supervise the Education Abroad Advisor, Study Abroad Ambassadors, and office interns.
• Advise students on exchange, affiliate, hybrid, and direct enrollment program opportunities.
• Process grades and coursework records for non-faculty-led programs.

Minimum Education/Experience:

• Bachelor’s degree in a related field, and one year of professional experience working in a study abroad office; or an equivalent combination of education and experience.

Preferred Education, Knowledge, Skills and Experience:

• Master’s degree in International Education, Higher Education, or related field.
• Possess a high level of professionalism and work well in a demanding, dynamic job environment.
• Four years of professional experience working in the field of education abroad.
• One year of supervisory experience in international higher education.
• Pay close attention to detail and be well-organized and exhibit the initiative and spontaneous energy of a good customer service professional in an academic setting;
• Exhibit strong problem-solving skills and be highly task-oriented, and
• Have a strong commitment to the field of international education or active involvement in international educational associations such as NAFSA, NCAIE, CIEE, Forum on Education Abroad, etc.
• Demonstrated leadership through broad institutional outreach.
• Excellent verbal, written, presentation, and communication skills.
• Experience in student and academic advising.
• Must be willing to travel, work evenings, and weekends when necessary.
• Experience as a for-credit, semester or year-long study abroad participant.
• Knowledge of study abroad programs and experience managing or developing study abroad programs.
• Excellent computer skills; experience with comprehensive data management software a plus.