Assistant Director Member Relations U.S. East

The Assistant Director for Member Relations – U.S. East provides day-to-day leadership for institutional engagement, regional relationship management, and student mobility initiatives for ISEP Exchange Member Institutions across the Eastern United States, with direct management responsibilities for Member Institutions in the Midwest and Northeast regions. Reporting to the Director of U.S. Member Relations, this role works collaboratively with member institutions and internal teams to support participation in ISEP Exchange and ISEP Direct programs, strengthen institutional partnerships, and ensure successful program delivery.  

The Assistant Director serves as a primary contact for assigned member institutions in the U.S. Midwest and Northeast, focusing on relationship building, recruitment strategies, program management, and maintaining ISEP membership standards. This position also supervises University Relations Managers (URMs) within the U.S. East region, overseeing regional program management and addressing any issues requiring escalation. As part of the leadership role, this position contributes to regional planning, staff training, and cross-functional initiatives that support organizational goals and member satisfaction.  

This role is well suited for an experienced international education professional who is relationship-oriented, collaborative, adaptable, and passionate about expanding access to global learning opportunities.