International Program Coordinator, Haslam College of Business

The Program Coordinator will contribute to the development of strategies and processes that support the Haslam College of Business’ emergent plan for internationalization. Responsibilities include planning and recruiting students for study abroad programs, advising students on program options and foreign credit procedures, and academic advising/curricular planning. As a study abroad program leader, they will exercise discretion and independent judgment in the implementation of risk management procedures. The incumbent will represent the college and university to foreign partners and foster institutional-level relationships. Additional responsibilities include the identification of scholarship and grant opportunities to support study abroad programs and students.

• Academic Advising and Program Advancement
  • Individual and team academic advising during HCB freshman orientation to ensure a smooth transition in the first-year experience, to include appropriate course selection, the consideration of transferred and AP credit, as well as other student retention efforts. 
  • Coordinate and maintain an HCB curriculum audit to identify and evaluate international content to meet international program/course requirements to ensure program design supports students according to university and college curriculum guidelines. 
  • Make recommendations for the addition of or discontinuation of academic programs based on their appropriateness and academic fit with the HCB curriculum and standards. 
  • Represent the college and university to foreign partners and at national/international conferences to foster institutional-level relationships.
  • Foster a student pipeline for exchange and outbound mobility.
  • Represent the IPSA office at campus events, conferences, and site visits.
• International Program Administration and Student Logistics
  • Serve as a study abroad program faculty leader ensuring a well-organized, safe, and academically-sound experience that contributes to the academic instruction of credit-bearing and non-credit-bearing courses. 
  • Coordinate the preparation of students by assisting with applications, developing and maintaining information resources, visas, and making travel arrangements. 
  • Coordinate and continuously improve the essential pre-departure planning materials to prepare students for their time abroad, to include the safety and risk advisories and mitigation procedures. 
  • Responsible for the development, maintenance, sustainability of best-practices, technological, and social media solutions to effectively manage new and existing international programs within the college.
• Program Promotion/Marketing
  • Manage the development of marketing/branding strategy and materials for HCB faculty-led programs and HCB-approved study abroad programs to include the commutation of curricular options specific to the business education. 
  • Responsible for planning events, promotional activities, and implementing participant recognition/celebration programs. 
  • Responsible for the maintenance of the international program and study abroad website.
• Program Resources
  • Assist Director in new program development, proposals, training, logistics, etc.
  • Serve as a resource for faculty, staff and other offices regarding programs and policies. Engage in training and activities to retain professional expertise.
  • Coordinate scholarship application and selection process to include committee management, the blind review of applicants, confidential notification of outcomes, and any oversight of necessary facilitation of paperwork for funded students. 
• Program Analytics
  • Responsible for the creation of a library of international resources for faculty and students to use in their classes.
  • Maintain the accuracy and completeness of data on international programs and study abroad for inbound and outbound program applications and participants in the assigned region.
  • Coordinate the collection of data to evaluate, monitor, track and analyze trends in higher education and competitor programming. 

Required Qualifications

• Education: Bachelor’s degree in a relevant field.
• Experience: At least one year of experience working in areas such as international education, student services, academic advising, international engagement, or a related field. 
  • Work as graduate assistant or practicum/internship will count as 1/2 time experience. 
  • Master's degree, or completion within one semester of start date, can substitute for one year of work experience.
• Knowledge, Skills, Abilities: 
  • Working knowledge of higher education global programs, standards, requirements and practices.
  • Excellent organizational skills and demonstrated ability to prioritize and manage time effectively.
  • Ability to exercise independent judgment and discretion while executing program goals, policies, and regulations.
  • Ability to establish and maintain effective relationships with individuals from culturally-diverse backgrounds.
  • Ability to interact with study abroad program representatives, faculty, and students in a professional manner with an understanding of protocol and confidentiality. 
  • Demonstrated excellent written and oral formal/informal communication skills. Ability to communicate with international partners who are often non-native English speakers.
  • Strong oral and written communication skills.
  • Ability to work periodic evening and weekend hours.
  • Ability to travel internationally.
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications

• Education: Master’s degree in a relevant field.
• Experience: Public speaking experience, proficiency in a foreign language, and experience living, working, and/or studying abroad preferred.
• Knowledge, Skills, Abilities: 
  • Public speaking experience 
  • Experience living or studying abroad
  • Proficiency in a foreign language