Schedule: M-F, 8.30a.m. – 4.30p.m. This is an exempt position that may be required to work beyond core office hours and travel approximately 20-30% based on the needs of the position and the organization.
Reports to: Executive Director, Customized & Faculty-Led Programs
Direct reports: Customized Program Managers
Location: Chicago, IL, USA (hybrid)
Summary of Position
The Customized & Faculty-Led Programs team works with universities, colleges, and other academically focused institutions as well as IES Global Centers to develop and implement high quality, specialized (usually faculty-led and/or short-term) study abroad programs. The Assistant Director, College Relations, is the strategic head for customized business development. S/he is charged with growing and maintaining school relationships and then soliciting, conceptualizing, and negotiating customized programs. The Assistant Director manages each program within a small portfolio from idea to proposal to closure. S/he champions customized programming within IES Abroad by maintaining productive relationships across departmental lines. Management responsibilities are a requirement.
Essential Job Responsibilities & Duties
Sales Strategy and Management
Set general strategy and regional sales goals in collaboration with the Executive Director.
Train Customized Program Managers (CPMs) on sales techniques and strategies.
Track and monitor sales goals.
Troubleshoot relationship development / sales issues with CPMs.
Work cross-departmentally to ensure CPMs have the resources, information, and technology to perform their duties.
Create and track target pool of clients based on analysis of assigned region and potential partners.
Communicate new IES policies to staff as they impact sales and relationship management.
Develop and maintain strategic collaboration models between all IES Global Sales Teams (i.e. CP, CR&A, Access, Internships, and SAF).
Management
Manage several CPMs.
Set CPM goals and strategies in collaboration with the Executive Director and Assistant Director of Program Management.
Work cross-departmentally to ensure CPMs have the resources, information, and technology to perform their duties.
Oversee onboarding of new CPMs in conjunction with other Assistant Directors.
Marketing
Act as team liaison for Marketing department.
Update CP marketing content in conjunction with Marketing team.
Identify opportunities for internal and external CP promotion on social media, What’s New, the website, and other platforms.
Represent CP on necessary committees/task forces for marketing initiatives.
Center Portfolio Management
Manage a small portfolio of IES Abroad Customized Programs from start to finish including program development, operation, and evaluation.
Serve as a primary contact for clients within specific geographic region on all matters related to customized programs.
Respond to client requests for proposals in a timely and efficient manner.
Manage study abroad staff, faculty and/or program leader concerns.
Create and track target pool of clients based on analysis of assigned region and potential partners.
Develop and deliver timely and accurate contracts for clients, utilizing internal financial systems, templates, and CRM.
Draft, revise, and update program proposals and pricing costs. Negotiate to arrive at contractual agreements.
Accurately manage contract execution. Assess contracts for completeness and accuracy; correct documents and file changes to contracts as needed. Confirm accurate descriptions of deliverables in contracts.
Review and explain IES program policies, procedures, and requirements with clients.
Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
Any other task or duty as assigned or required.
Experience & Qualifications/Skills:
Education, Licenses and/or Certifications:
Hiring Salary Range
$80,000-$90,000
Benefits Eligible
Yes
IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers
How to Apply:
All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.
Please visit www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: [email protected].
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.
We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.