Reciprocal Exchanges Advisor

The University of California Education Abroad Program (UCEAP) is a UC, systemwide, academic program. UCEAP provides international education opportunities in over 40 countries to more than 5,000 UC students outbound and 1,500 Reciprocal (inbound) exchange students each year. Reporting to the Program Specialist, Reciprocal Exchanges, this position completes routine assignments working toward mastery of tasks of moderate scope and complexity, with guidance from the supervisor. May exercise judgment within defined procedures and policies to determine appropriate action. Provides advising and administrative support in operational aspects of the work performed by the Reciprocity staff. Communicates on a daily basis with UC Study Center staff and partner university liaisons abroad, students, and campus colleagues in a broad range of UC offices. Communication with students takes place remotely (online and by phone) rather than in person. Supports the student's program from pre-application through return to the home university. Provides backup support for staff as requested. Completes administrative tasks for the unit, and attends team meetings and other office-wide meetings.  As an integral member of the unit, the Advisor works cooperatively with other team members and UCEAP units as necessary; understands and applies broad administrative rules, policies, and precedents; consults with senior-level staff and receives direction for more complex assignments, projects, tasks, and policy interpretations. Provides consistent application of UC policy in all aspects of unit work. 

The UCEAP Systemwide Office is located in Goleta, CA (near the UCSB campus). Type of work arrangement eligibility: Hybrid. On-site presence will be required for leadership and staff meetings, delegation visits, training sessions, etc. The University is unable to pay or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office. 

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment 

Required Qualifications 

• Bachelor's Degree
• Two or more years of office/clerical experience
• Previous customer service experience
• Proficiency in MS Office, including Excel
• Ability to independently perform detailed and accurate clerical work while meeting critical deadlines
• Excellent attention to detail with strong organizational and analytical problem solving skills.
• Ability to prioritize and adjust to varying workloads, manage a variety of tasks, and meet various deadlines with changing priorities, interruptions, and conflicting deadlines
• Excellent oral and written communication skills and ability to communicate effectively with UC staff, students and Job Standards, often over the phone or by e-mail
• Skill in independently researching questions and analyzing information, situations, policies and procedures to define problems, formulate conclusions and recommend solutions.
• Flexible and able to work both independently and cooperatively in a team environment. 

Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $28.44 to $29.07/hour. Full Salary Range: $28.44 to $40.76/hour. 
 
The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.