Study Abroad Advisor
Application link/URL: https://uceap.universityofcalifornia.edu/career-opportunities
Working Days and Hours: M-F, 8-5 Pacific Time or similar schedule
Benefits Eligibility: Full Benefits
Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid arrangement with a minimum of two days per week of on-site presence, in the office.
The University of California Education Abroad Program (UCEAP) is committed to promoting excellence through diversity, equity, and inclusiveness. In keeping with the academic mission of the University of California, UCEAP recognizes that diversity is integral to the University’s achievement of excellence and strives to create an environment that is welcoming for all. UCEAP upholds the principle of equal opportunity for all and adheres to the University of California Diversity statement. Through international academic experiences, UCEAP inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program, supporting this mission and serving over 100,000 students across all 10 UC campuses and over 30,000 international exchange students. UCEAP typically has over 6,000 student participants annually and is active in over 40 countries worldwide. Sustained by strong academic excellence, spirited faculty collaboration and an interrelated support system, UCEAP produces future global citizens and thought leaders. www.uceap.universityofcalifornia.edu
Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Summary of Job Details
This position with UCEAP, a University of California (UC) systemwide, international academic program, completes assignments applying acquired job skills, policies, and procedures to complete assignments, projects, and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action, with guidance from Program Specialists. Coordinates and provides advising and administrative support in operational aspects of the work performed by the UC study abroad program team. Applies professional student services concepts in providing a variety of student services to the student population served by the organization, and to faculty and management within that organization. Communicates program information to students throughout the application and pre-departure process; communications with students usually take place remotely (online and phone) rather than in person. Monitors and adheres to the workflow calendars to meet program-specific tasks and project deadlines. Provides backup support for the Program staff (Student Services Advisors 3 and 4) as requested. Plans and executes a range of administrative projects and procedures for the Global Program Team. As an integral member of the Global Programs Team, the Study Abroad Advisor understands and applies broad administrative rules, policies, and procedures; consults with experienced level staff and receives direction for more complex assignments, projects, tasks, and policy interpretations.
Required Qualifications:
- Bachelor's Degree in a Related Field
- 1-3 years Administrative support experience
- 1-3 years Experience working with an information database (student or customer information system)
- 1 or more years customer service experience; knowledge of advising techniques
- Knowledge of university processes and procedures
- Understanding of university rules and regulations
- Strong organization skills and attention to detail
- Strong project management skills
- Effective written and verbal communication skills
- Skills in service orientation, organization, active listening, and critical thinking
- Multicultural competencies; ability to work with diverse populations
- Ability to work independently and as part of a team
- Ability to work under tight deadlines and prioritize assignments
- Excellent computer skills including advanced proficiency in Word, Excel, and PowerPoint, and demonstrated ability to quickly learn various software programs
- Knowledge of processes, policies, and regulations in higher education setting or similar complex organization.
- Knowledge of university or similar complex organization processes, procedures, rules and regulations.
Preferred Qualifications:
- 2 or more years academic administrative support experience
- International experience (learning, living, and/or working abroad)
- Experience interpreting and implementing university/higher education policies, procedures, rules, and regulations
- Student advising and/or peer mentoring experience
Special Conditions of Employment:
- UCEAP is located off campus (near UCSB). Full-time, in-office presence is required during the visa processing cycles, typically April-May and October-November; otherwise, a hybrid arrangement of a minimum of two days per week in the office. The University will not pay for or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office. Approximately two annual trips, 1-4 days for Study Abroad fair travel (fall and/or spring) to UC campuses.
- Satisfactory criminal history background check
Pay Rate/Range: The budgeted hourly range that the University reasonably expects to pay for this position is $25.77 to $29.00/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full hourly range for this position is $25.77 to $43.58/hour.
The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
