Program Manager - Customized Programs

We will only consider candidates that are physically located in the following States (no exceptions):

CO, CT, FL, GA, IL, IN, MA, MD, ME, MI, MN, MO, NC, NJ, OK, OR, PA, SC, TX, UT, VA, VT

We do not sponsor work visas/OPTs/CPTs/Perm. Res. etc.

WHO WE ARE (Why you will LOVE us)

Academic Programs International (API) encourages students of all ages to embark on a lifelong experiential educational journey that enriches lives, communities and organizations and helps every student, college and company to achieve their goals.

Through the creation of APIConnect, an experiential education technology platform, the company helps colleges, universities and students create and discover learning experiences customized to meet their needs. APIConnect offers a vast library of destinations, accredited courses, internships, and original programming geared toward maximizing students’ college experiences so they are better prepared for the workforce upon graduation.

Headquartered in Austin, Texas, US, API sends thousands of students on hundreds of programs both virtually and in more than 60 cities in nearly 25 countries in Asia-Pacific, Europe, Latin America, North America, and the Middle East.

If you are someone who thinks differently, is passionate about serving students, and wants to be a part of a fun and hard-working culture, then this is the company for you.

What you will be doing

As the Program Manager, Customized Programs, you will leverage API’s cutting-edge tools and technology to design and manage customized, faculty-led programs that cater to the specific requirements of colleges, universities and partner institutions. You will collaborate with clients to understand their objectives and develop solution-oriented programs that meet their strategic and academic needs. Your role will include utilizing our extensive APIConnect libraries, housing options, and experiential-learning content to build high-quality programs and itineraries. This is a fast-paced, client-centric role that requires strong problem-solving skills, innovation, and a consultative approach.

What your work looks like

• Customized Program Development: Utilize APIConnect libraries and data-driven insights to design unique programs that align with client goals, integrating academic, cultural and industry experiences, housing and other API services to deliver best in class programming and services. 
• Consultative Engagement: Partner closely with institutions to understand their academic and strategic needs, providing expert advice and presenting tailored solutions that meet institutional goals and student learning outcomes.
• Solution-Oriented Planning: Create programs that are flexible, scalable, and strategically aligned, ensuring health and safety standards are met and budgetary goals are achieved.
• Leveraging Technology: Use API's proprietary tools to build bespoke itineraries efficiently and transparently.
• Program Lifecycle Management: Oversee all phases of program management from lead generation through completion, ensuring seamless execution and client satisfaction.
• Demonstrating Technology: Conduct engaging technology demos showcasing the solution-based tools and APIConnect resources uniquely support customized program management.
• Collaboration and Communication: Work cross-functionally with client relations, product development, and operational teams to align efforts and deliver high-quality, custom solutions.

Skills we are looking for

• Experience in Program or Project Management: Proven background in full lifecycle program or project management with a client-focused approach.
• Client Engagement: Demonstrated success in listening to client needs, developing tailored solutions, and maintaining strong partnerships.
• Organizational and Problem-Solving Skills: Ability to manage multiple projects simultaneously, prioritize effectively, meet established deadlines and navigate challenges in a fast-paced environment.
• Strong Communication Skills: Exceptional written and verbal communication skills, with the ability to convey ideas clearly and effectively to various stakeholders.
• Attention to Detail and Efficiency: Excellent time management and organizational skills with attentive follow-through. Must be detail-oriented while managing multiple projects and deadlines.
• Technical Proficiency: Familiarity with leveraging technology and data for program or project management with the ability to work with various digital tools and software solutions.

Requirements

What will make you successful

• Experience developing and sustaining professional relationships across diverse groups of people.
• Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc.
• Previous experience working in higher ed, international education, student advising, or assisting faculty and their staff preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets).
• Working knowledge of Salesforce (or similar CRM).
• Talent for organizing tasks and projects in a fast-paced environment, including excellent follow-up and meeting established deadlines.
• Excellent time management skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions.
• Excellent relationship-building and interpersonal skills.
• Strong communication skills, including the ability to write and speak clearly with people from around the world and across diverse groups of people.

KEY EDUCATION AND CERTIFICATIONS

• Bachelor’s degree from accredited college or university.
• Previous participation in a study/work/intern/volunteer abroad program preferred.

API CORE COMPETENCIES

• Customer Focus
• Problem-Solving
• Communication
• Team Approach
• Results
• Leadership